Madecraft

Surviving Burnout in Customer Service

Madecraft

Surviving Burnout in Customer Service

Madecraft

Instructor: Madecraft

Included with Coursera PlusLearn more

Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

3 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

3 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Identify your personal burnout triggers and turn them into targeted, actionable stress-management goals.

  • Set and reassert clear personal boundaries using direct, assertive communication techniques.

  • Apply proactive conflict management and de-escalation techniques to resolve tense customer interactions.

Details to know

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Recently updated!

September 2026

Assessments

11 assignments¹

AI Graded see disclaimer
Taught in English

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This course is part of the Customer Service Professional Skills Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 6 modules in this course

You may not notice burnout creeping in until it's already changed how you show up at work. In this module, you'll assess your relationship with burnout, sharpen the self-awareness needed to catch your triggers early, and set goals that keep you moving toward a healthier role in customer service.

What's included

4 videos1 reading2 assignments

Boundaries you never say out loud aren't boundaries, they're just resentments waiting to build. In this module, you'll define your own limits, communicate them assertively using direct language, and reassert them the moment they start to slip.

What's included

2 videos2 assignments

A conflict you catch early costs you a few minutes; a conflict you miss costs you a much rougher afternoon. In this module, you'll build a feedback system that surfaces problems before they escalate, spot the early signs of conflict in real time, and apply de-escalation techniques that turn tense moments into resolved ones.

What's included

3 videos1 reading2 assignments

A team that never talks about stress out loud isn't calm, it's just quiet about a problem that's still there. In this module, you'll strengthen a supportive team culture, build a personal support network, and practice stress-reduction techniques you can use the moment tension shows up.

What's included

4 videos2 readings2 assignments

Without a clear direction, even hard work can start to feel like drifting. In this module, you'll map out your career journey and learn how to initiate meaningful career conversations that keep you moving toward your goals.

What's included

2 videos2 assignments

You've built a real toolkit for handling burnout, and what happens next depends on whether you actually use it. In this module, you'll pull together what you've practiced across triggers, boundaries, conflict, culture, and career planning, and commit to one concrete way you'll keep building your resilience going forward.

What's included

1 video1 assignment

Earn a career certificate

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Instructor

Madecraft
Madecraft
116 Courses10,866 learners

Offered by

Madecraft

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¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.