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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
1,604 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

HS

Sep 4, 2022

Very Interactive course, guides you at every point and thus helps in better learning experience. The assignments also help to refresh the course and also tests the application of learning to the full.

DE

Dec 18, 2022

Awesome introduction to CRM and sales! Not exactly what I imagined this course would cover but not in a negative way. Thanks!

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301 - 315 of 315 Reviews for Sales and CRM Overview

By Gwyneth J

•

Nov 22, 2025

This looks from the outset to be a Salesforce course and it is not. Skip.

By john s

•

Aug 8, 2023

The badge verifying is not working which affects my grade. Please fix it

By Anton F

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Jan 17, 2023

it not "CRM Overview" but ''How great we are Overviev"

By Kristofer W

•

Sep 19, 2023

couldn't complete after over 3 weeks of work.

By Kassem A

•

Aug 7, 2023

useless because of this badge verification

By Philip S

•

Jul 17, 2022

A pointless ad for salesforce.

By Laila A

•

Mar 31, 2022

full of technical issues

By Adebanke F

•

Jul 27, 2022

i did not understand it

By Catherine M A

•

Dec 7, 2025

i cant change my name

By Ploypailin P

•

Jun 22, 2023

need outsider program

By austina f

•

Sep 22, 2025

bugs in the flow

By Basmala A

•

Aug 24, 2023

very bad course

By alexander

•

Oct 22, 2023

no video works

By lev

•

May 12, 2022

Promotions

By E M

•

May 20, 2023

sucked