Informes, paneles y éxito del cliente en Salesforce

This course is part of Operaciones de ventas de Salesforce Professional Certificate

Instructors: Anthony Jones

Included with

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Beginner level

Recommended experience

Flexible schedule

Learn at your own pace

Beginner level

Recommended experience

Flexible schedule

Learn at your own pace

What you'll learn

Entienda los procesos del agente de servicio o soporte y realícelos bien utilizando Case Management y Knowledge de Salesforce en Service Cloud.
Identifique el valor de usar Sales Cloud para crear informes para rastrear, mejorar y pronosticar varios aspectos del proceso de ventas
Cree informes, gráficos y paneles para comunicar información relevante sobre el rendimiento de ventas a las partes interesadas y ejecutivos.

Details to know

Shareable certificate

Add to your LinkedIn profile

Taught in Spanish

See how employees at top companies are mastering in-demand skills

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Build your Business Essentials expertise

This course is part of the Operaciones de ventas de Salesforce Professional Certificate

When you enroll in this course, you'll also be enrolled in this Professional Certificate.

Learn new concepts from industry experts
Gain a foundational understanding of a subject or tool
Develop job-relevant skills with hands-on projects
Earn a shareable career certificate from Salesforce

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Certificate, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.