This course focuses on developing negotiation skills and understanding the ethical practices critical to account management. Learners will explore advanced techniques for contract negotiation, tactics for engaging with prospective clients, and navigating regulatory and ethical challenges. Through practical exercises, learners will enhance their ability to secure win-win outcomes and maintain ethical standards in their professional practice while learning how to responsibly use AI tools such as Microsoft Copilot, with an emphasis on data privacy, human oversight, and legal compliance.
Negotiation and Ethical Practices in Account Management
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Negotiation and Ethical Practices in Account Management
This course is part of Microsoft Account Manager with Generative AI Professional Certificate
Instructor: Microsoft
Included with
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Advanced level
Recommended experience
1 hour to complete
Flexible schedule
Learn at your own pace
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Shareable certificate
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Taught in English
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This course is part of the Microsoft Account Manager with Generative AI Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from Microsoft
There is 1 module in this course
This module develops systematic approaches to negotiation that create win-win outcomes while strengthening long-term client relationships. Learners will master fundamental negotiation principles, contract negotiation strategies, and data-driven techniques that support the formation of successful business agreements. The module emphasizes ethical practices, confidentiality requirements, and appropriate use of AI assistance to enhance preparation while maintaining human oversight throughout the negotiation process.
What's included
3 readings
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