This course shows you how to build a real customer support AI agent, from retrieval to reasoning to reliable responses. Whether you’re integrating AI into an existing product or launching your first agent, you’ll learn a practical, modern stack that’s fast to build, easy to extend, and ready for production.

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Recommended experience
What you'll learn
Use the popular Vercel AI SDK to create and ship a customer support agent.
Learn a practical, modern stack that’s fast to build, easy to extend, and ready for production.
Skills you'll gain
- Agentic systems
- Tool Calling
- Large Language Modeling
- Prompt Patterns
- Real Time Data
- Generative AI
- Generative AI Agents
- OpenAI API
- Artificial Intelligence and Machine Learning (AI/ML)
- Software Development
- Embeddings
- Web Scraping
- LLM Application
- TypeScript
- Responsible AI
- Vector Databases
- Prompt Engineering
- Software Design Patterns
- Retrieval-Augmented Generation
Details to know

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December 2025
1 assignment
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There is 1 module in this course
What's included
1 assignment20 plugins
Instructor

Offered by
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Status: Free Trial
Status: Free Trial
Status: Free Trial
Status: FreeAmazon Web Services
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Frequently asked questions
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When you purchase a Certificate you get access to all course materials, including graded assignments. Upon completing the course, your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
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