Chevron Left
Back to Brand Management: Aligning Business, Brand and Behaviour

Learner Reviews & Feedback for Brand Management: Aligning Business, Brand and Behaviour by University of London

4.9
stars
7,791 ratings

About the Course

Professor Nader Tavassoli of London Business School contrasts traditional approaches to branding - where brands are a visual identity and a promise to customers - to brands as a customer experience delivered by the entire organisation. The course offers a brand workout for your own brands, as well as guest videos from leading branding professionals. The aim of the course is to change the conception of brands as being an organisation's visual identity (e.g., logo) and image (customers' brand associations) to an experience along "moments-that-matter" along the customer journey and, therefore, delivered by people across the entire organisation. Brands are thus not only an external promise to customers, but a means of executing business strategy via internal brand-led behaviour and culture change. You will learn and practice the following skills: 1. How to build brands from a broad organisational perspective 2. How to lead brand-led culture change with human resource practices at the core (i.e., brand as a lever and not just an outcome) 3. How to build brands in multi-brand companies, across cultures and geographies 4. How to measure brand health in new ways, that is, internally in addition to externally 5. How to value and capture returns to brands across the organisation - introducing the new concept of employee-based brand equity - and how this is different from the valuation of brands as intangible assets. This course allows you to develop the following aspects of yourself: 1. Head. Gain a deeper understanding of the evolving practice of brand management, one that goes further than practiced in most organisations today 2. Heart. Be motivated to engage in delivering your own brands – regardless of where you are in your organisation – thereby creating superior value for customers and for your organisation 3. Hands. Translate learnings into action. As Confucius is supposed to have said: “I hear and I forget. I see and I remember. I do and I understand.”...

Top reviews

CS

Apr 23, 2021

Loved the approach, found it really interesting as most concepts were explained using case studies. Would highly recommend this one to anyone who is interested in understanding the concept of Brand.

RA

Aug 25, 2019

Thanks a ton to professor Nader Tavassoli for such a great MOOC. It is really going to make a profound impact on the way we design and deliver the brand experience as a whole for the people around.

Filter by:

2151 - 2175 of 2,778 Reviews for Brand Management: Aligning Business, Brand and Behaviour

By MD. F S

•

Sep 3, 2020

It was a great MOOC.

By Swarnalakshmi

•

Aug 24, 2020

Wonderful to adopt !

By Dive A B

•

Aug 5, 2020

Professor is great !

By Jaime A M B

•

Oct 29, 2019

Totally Recommended!

By Juan F V

•

Sep 27, 2018

great course so far,

By Mei S

•

Sep 12, 2023

Sangat bagus sekali

By Ko Y

•

Aug 18, 2022

great course per se

By Nurlaila I P

•

Aug 16, 2022

good for a beginner

By Khyati M

•

Jun 30, 2021

very well organised

By Paula B

•

May 29, 2021

Its amazing course.

By ELIAS P N

•

Feb 12, 2021

Thank you Coursera!

By Narumol K

•

Dec 11, 2020

Easy understanding,

By Olesea C

•

Jun 17, 2020

Excellent course!!!

By mariela p

•

Jun 10, 2020

Really interesting!

By Daniel B

•

Apr 24, 2020

Great experience!!!

By Jonathan W

•

Apr 8, 2020

Very clear delivery

By Mg T K

•

May 10, 2019

I LIKE EXCELLENT...

By Amna A

•

Nov 21, 2018

Very understandable

By Julia F d S L

•

Jul 15, 2025

Muito aprendizado.

By Beatriz M d S

•

Dec 31, 2023

Excellent content!

By Kurt L B

•

Aug 4, 2023

loving this course

By Mekala K N 1

•

Jul 21, 2023

Very useful course

By Mursaleen S K

•

Oct 26, 2022

Very useful course

By tauheed b m

•

Sep 21, 2022

Fantastic Course!

By Just W T L E

•

Jul 19, 2022

i had a great time