This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to deploy in Amazon Connect, considerations to get started, and a contact center agent’s daily activities.
Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)

Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)

Instructor: AWS Instructor
Gain insight into a topic and learn the fundamentals.
15 reviews
1 hour to complete
Flexible schedule
Learn at your own pace
Skills you'll gain
Tools you'll learn
Details to know
Assessments
1 assignment
Taught in English
See how employees at top companies are mastering in-demand skills

There is 1 module in this course
Instructor
Instructor ratings
(6 ratings)
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Showing 3 of 15
B
Reviewed on Jul 28, 2025
Great Course, It shows the cutting edge of technology that Amazon have accomplished!
SP
Reviewed on Dec 9, 2025
its was good reading about Amazon connect and the CCP and the quiz was really informative and easy to understand and thank you for teaching me..

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