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Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

4.5
stars
2,835 ratings

About the Course

This comprehensive course delves into operations management and process improvement principles and techniques, providing you with the knowledge and skills necessary to identify and eliminate inefficiencies in your organization. You will gain a solid foundation in operations management by analyzing key concepts such as cost-quality trade-offs, the efficiency frontier, and system inhibitors. Get ready to delve into process analysis, where you'll identify and analyze steps in a process, implementing changes for enhanced outcomes. With practical exercises, including creating process flow diagrams and capacity calculations, you'll strengthen your analytical skills firsthand. Experience the power of optimizing flow within operations as you uncover waste sources and design efficient processes for maximum output, reduced costs, and heightened customer satisfaction. An in-depth exploration of Little's Law will equip you to make informed decisions on capacity planning and process improvements, optimizing inventory levels, reducing lead times, and enhancing supply chain coordination. Additionally, you'll learn to effectively manage variability, laying the groundwork for consistent and exceptional quality standards. Statistical analysis, problem-solving methodologies, and real-time information utilization will empower you to tackle issues, find root causes, and foster continuous improvement. Throughout the course, the focus remains on driving improvements and achieving excellence. Analyze, improve, and reimagine how work gets done, armed with the necessary tools and frameworks to enhance work processes across diverse industries. Join this course to analyze, improve, and reimagine how work gets done and to acquire the necessary tools and knowledge to make meaningful improvements in your organization's operations....

Top reviews

KR

Aug 25, 2020

Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!

AJ

Oct 28, 2018

This is an awesome comprehensive operations management course. Although, the course in an introductory course, it covers pretty much everything you need to know about operations management.

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526 - 550 of 648 Reviews for Introduction to Operations Management

By Yuwei Y

Dec 29, 2017

I feel it is a challenging course.

By Geethanjali

Feb 12, 2016

A good introduction to Operations!

By Karolis K

Apr 7, 2018

great, but need more material

By sujeet b

Sep 23, 2019

Smartly covered all topics.

By Carola A Y C

Jul 9, 2020

Is good , but so difficult

By 朱彦缙

Apr 12, 2016

It's very useful for me.

By Vadim L

Jan 28, 2017

English could be better

By MAMENGUI M D f

Mar 31, 2023

Very relevant training

By Fatima E D

Jun 20, 2016

tough but good course!

By Durga D

Dec 20, 2022

its good for skills

By Indu K R

Dec 8, 2025

Great experience

By Aman

Jun 8, 2020

Volume too soft.

By Premchander S

Apr 8, 2019

GOOD EXPERIENCE

By Ann J

Oct 4, 2016

Good course :)

By kouamé c a k

May 28, 2020

riche et fun

By Prasad M

Apr 8, 2018

Good Course

By Vikram S

Mar 30, 2018

Very good.

By Nama g e y

Mar 24, 2024

J’ai aimé

By Yangyang Q

Aug 25, 2017

很有挑战的一门课程

By Dengu A

Sep 1, 2024

good

By KOLPE G P

May 2, 2023

good

By Ngawang P

Mar 27, 2019

nice

By Deleted A

Apr 7, 2020

4.5

By Andrew F

Feb 10, 2016

What I liked:

1. The scope of subject material covered was awesome and seems useful.

2. I L O V E D that there were practice videos where Mr. Terwiesch went over sample questions and let you try to work them out before he showed the solutions. This helped IMMENSELY. (saved the course in my opinion.)

What I didn't like:

1. Question ambiguity annoyed me more than anything else. Questions MUST be 100% clear on what is expected and how things are working. This was a huge piss off. Mr Terwiesch was pretty bad with not being detailed enough in his explanations, I'd find myself having to retake a quiz just to test whether he meant one way or another possible stance.

2. Sloppy hand writing was nearly impossible to read. Can Profs please take 30% extra time to write a little more clean? (Just a minor thing.)

3. There were many other pedagogical missteps. Which order you introduce concepts and how you explain them is just as important as what your course material is. Please pay more attention to this in the future. For example in Module 3 exam there was a question about a wind tunnel which seemed to be dealing with rework time, yet rework wasn't covered in detail until Module 4.

4. Adding a little humor here and there would've been nice, I've seen other profs do this and I love it. (This is more a personal taste kind of thing, and not a huge problem.)

By Hernando E

Apr 30, 2020

The topic was very interesting, and I enjoyed the Professor's lecturing style.

The reason that I didn't give at least a 4-star rating is that as the course went on, I think the pace that the information was presented in became too rapid for an introductory course.

I don't recommend attempting the course unless you have some experience with statistics (particularly calculating probabilities).

Also, a few of the questions on the quizzes would be virtually impossible to answer unless you have (and are at least somewhat proficient with) Microsoft Excel.

I think more of a balance between testing for knowledge of theory and making calculations would be a little bit better for an introductory course.

Maybe this course's heavy emphasis on choosing the proper formulas and calculating them correctly would have been better placed in a course that isn't called introductory.