Troubleshoot Common Issues is an intermediate to advanced online course designed for experienced Confluence users who need to resolve common access and usability issues quickly. This course focuses on two common issues that teams experience when using Confluence: broken links and permission issues that prevent entry.

You develop a disciplined approach to troubleshooting through the development of a clear definition of the problem rather than guessing. This is achieved through the use of a cheat sheet to name the problem and a step-by-step walkthrough to access pages with 403 errors. This course requires you to have familiarity with navigating Confluence spaces and pages and basic awareness of page permissions and group membership. By the end of the course, you should be able to diagnose common problems with Confluence with ease and consistency, apply a predictable troubleshooting methodology, reduce system downtime, eliminate any permission adjustments, and support effective troubleshooting.