Master the essential communication skills that transform clinic visits into supportive, efficient experiences for every patient. This course empowers healthcare administration professionals to become trusted first points of contact who can confidently answer inquiries, locate educational resources, protect patient privacy, and facilitate clear understanding through proven communication techniques.
Guide Patients: Clinic Communication & Support
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Guide Patients: Clinic Communication & Support
This course is part of Optimizing the Clinic: Basics of Medical Office Management Specialization
Instructor: Hurix Digital
Included with
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
3 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Effective patient communication builds trust, reduces anxiety, and enhances satisfaction through positive healthcare experiences.
Privacy compliance is vital—knowing HIPAA rules safeguards patients and organizations from legal and ethical risks.
Active listening and empathy turn routine interactions into meaningful patient support that strengthens care relationships.
Clear communication and teach-back methods prevent misunderstandings, ensuring patient safety and better health outcomes.
Details to know
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Recently updated!
January 2026
Taught in English
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This course is part of the Optimizing the Clinic: Basics of Medical Office Management Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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- Develop job-relevant skills with hands-on projects
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There are 6 modules in this course
Learners will master the foundational knowledge of healthcare organization structures and service directories to confidently direct patients and visitors to appropriate departments and services.
What's included
2 videos2 readings1 assignment
Learners will develop systematic knowledge of patient education resource organization and location systems to efficiently connect patients with appropriate educational materials for their health needs.
What's included
1 video2 readings2 assignments
Learners will develop comprehensive understanding of HIPAA privacy requirements and decision-making frameworks for maintaining appropriate boundaries when family members, friends, or other parties request patient information.
What's included
2 videos2 readings1 assignment
Learners will develop and demonstrate active listening and empathy skills to provide compassionate, effective assistance to patients navigating healthcare forms and documentation requirements.
What's included
2 videos1 reading2 assignments
Learners will master the teach-back method as a communication technique to verify patient comprehension of healthcare instructions, ensuring safety and successful treatment adherence through effective confirmation strategies.
What's included
1 video1 reading1 assignment
Learners will master systematic protocols for identifying language needs, requesting appropriate interpreter services, and coordinating professional interpretation to ensure effective communication for diverse patient populations.
What's included
2 videos2 readings3 assignments
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Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
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