Chevron Left
Back to Conflict Resolution Skills

Learner Reviews & Feedback for Conflict Resolution Skills by University of California, Irvine

4.5
stars
1,162 ratings

About the Course

This course is designed for professionals, managers, and individuals seeking to enhance their interpersonal and leadership skills. Resolving conflict in a positive manner is a critical skill that can be developed and practiced. Understanding how to listen effectively and deploy strategic communication tactics is key to achieving positive resolutions. You will examine advanced listening skills, appropriate verbal and non-verbal communication strategies, and learn to assemble a comprehensive conflict management plan. By the end of this course, you will be able to: 1. Apply active listening and strategic communication skills to de-escalate conflicts. 2. Develop effective negotiation and mediation tactics for diverse situations. 3. Create a practical conflict management plan to foster positive outcomes. To be successful in this course, a basic understanding of workplace dynamics is recommended, though no specific prior experience in conflict resolution is required....

Top reviews

PW

Jan 18, 2020

Content is really good and well explained. It is easy to practice the skills learnt at the workplace as well as day to day life situations.

SG

Apr 20, 2020

All the concepts of active listening skills, communication, approaches to resolve conflicts and arriving at a collaborative solution explained very well with personal examples and interviews.

Filter by:

226 - 250 of 298 Reviews for Conflict Resolution Skills

By Amanfo A

•

Aug 20, 2016

The visuals and practical examples are very useful as they can even permeate even the very uneducated with understanding.

By Huaihe W

•

Nov 16, 2015

Tell the basic principles of conflict resolution. Reminds me of the summer course I took at Columbia University.

By Hannah L

•

Jun 20, 2016

A good course! The assignments were fun to write. Some videos were redundant, but overall I enjoyed it greatly.

By Mark F M

•

May 17, 2017

Good Course! Still think the first two courses in this specialisation can be combined into a single course.

By Vivek Y S

•

Mar 25, 2020

The course material is good. Najla has very well explained the concept. Useful while dealing with the conf

By Clarissa V

•

Nov 11, 2022

Peer reviewing of assignments is a bit of a mixed bag but the content was well laid out and explained.

By Alexandra M

•

May 8, 2018

Excellent! I liked the information and skills of this module so much.

Thank you for the opportunity.

By Eric B

•

Jan 13, 2016

I wish there was some more "meat" on actually resolving conflict, maybe it's in the next chapters :)

By Anand M

•

Apr 5, 2016

This Course has a good and practical approach to conflict resolution in any a Organization.

By Karthika

•

Sep 29, 2016

Not too much material in addition to the Types of Conflict course but worth reading

By Gelvis S

•

May 26, 2019

Great course to understand the process for conflict resolution.

By Raunaq S

•

Dec 13, 2015

Using Mind Maps to explain can be a lot more easier!

By Abdelrhman S h

•

Mar 1, 2016

it is perfect course i take it until now thank you

By Warnakulasuriya A S S T

•

Aug 27, 2020

Good course. I really happy to learn from this.

By Fabio D

•

Sep 9, 2017

Some very good honts on how to manage conflicts

By Christina S H

•

May 24, 2016

Too much theory, too little real life examples.

By Hafizuddin S B M A

•

Oct 24, 2020

Nice course with insights from professionals.

By AMAN A W

•

Dec 26, 2017

That was a lot of new experiences. Thank You

By barbara S

•

Sep 1, 2016

very interesting learning experience

By Mimibullybug Q

•

Dec 8, 2015

Great introduction into this subject.

By Jon G

•

May 13, 2025

it was good, learned some new things

By Medha P

•

Jan 6, 2022

Great insights, wonderful program :)

By Aoudjit S

•

May 22, 2020

Great course, interesting and light.

By Laxmareddy N

•

Jan 11, 2016

this course really helped me a lot.