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Learner Reviews & Feedback for Brand Management: Aligning Business, Brand and Behaviour by University of London

4.9
stars
7,791 ratings

About the Course

Professor Nader Tavassoli of London Business School contrasts traditional approaches to branding - where brands are a visual identity and a promise to customers - to brands as a customer experience delivered by the entire organisation. The course offers a brand workout for your own brands, as well as guest videos from leading branding professionals. The aim of the course is to change the conception of brands as being an organisation's visual identity (e.g., logo) and image (customers' brand associations) to an experience along "moments-that-matter" along the customer journey and, therefore, delivered by people across the entire organisation. Brands are thus not only an external promise to customers, but a means of executing business strategy via internal brand-led behaviour and culture change. You will learn and practice the following skills: 1. How to build brands from a broad organisational perspective 2. How to lead brand-led culture change with human resource practices at the core (i.e., brand as a lever and not just an outcome) 3. How to build brands in multi-brand companies, across cultures and geographies 4. How to measure brand health in new ways, that is, internally in addition to externally 5. How to value and capture returns to brands across the organisation - introducing the new concept of employee-based brand equity - and how this is different from the valuation of brands as intangible assets. This course allows you to develop the following aspects of yourself: 1. Head. Gain a deeper understanding of the evolving practice of brand management, one that goes further than practiced in most organisations today 2. Heart. Be motivated to engage in delivering your own brands – regardless of where you are in your organisation – thereby creating superior value for customers and for your organisation 3. Hands. Translate learnings into action. As Confucius is supposed to have said: “I hear and I forget. I see and I remember. I do and I understand.”...

Top reviews

CS

Apr 23, 2021

Loved the approach, found it really interesting as most concepts were explained using case studies. Would highly recommend this one to anyone who is interested in understanding the concept of Brand.

RA

Aug 25, 2019

Thanks a ton to professor Nader Tavassoli for such a great MOOC. It is really going to make a profound impact on the way we design and deliver the brand experience as a whole for the people around.

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1826 - 1850 of 2,778 Reviews for Brand Management: Aligning Business, Brand and Behaviour

By Charuka A

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Sep 5, 2020

Very easy to understand. Highly recommended

By S.M.Imran H

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Aug 10, 2020

Nice Journey with the mentor in this course

By rohit s

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Jun 19, 2020

Professor Nader Tavassoli is simply superb.

By Marcellinno F d C

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May 10, 2020

Such an amazing course! Thank you Coursera!

By AZ C

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Mar 31, 2020

Highly relevant for marketing professionals

By Yang M

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Dec 30, 2019

It's the best branding course i had so far.

By Stuart L

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Jan 18, 2019

Outstanding and really enjoyed the content!

By Givens B

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May 24, 2025

It's been an amazing boost to my career 🙌

By Vihaan J

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Nov 9, 2024

Really enjoyed the course and learnt a lot

By Bandile M

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Oct 9, 2024

Very insightful, very good taught me alot.

By AJINKYA C

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Jun 18, 2023

best course to know about Brand management

By Ana I G

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Jan 29, 2023

Really interesting and very easy to follow

By Hansel G

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Nov 1, 2022

Excelente curso , lo puedo recomendar 100%

By Anichebe T

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Aug 9, 2022

the course was well structured and taught.

By Kidd K

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Jun 22, 2022

informative. innovative & entreprenurial.

By Ridhima K

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Apr 4, 2022

So hapoy have achieved this that too from

By Sarah B

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Jan 11, 2022

Good course, very engaging and beneficial.

By Bùi T T L

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Nov 10, 2021

Very useful and informative

Many thanks!!!!

By Muhammad A

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Jan 9, 2021

Course is pretty skillful. I appreciate it

By Ruta J

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Oct 12, 2020

Insightful course, gave me some new ideas.

By Jordan H

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Jun 30, 2020

Very insightful and a wealth of knowledge!

By Lynn T

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Jun 22, 2020

Love gleaning from Prof. Nader! Thank you!

By ANUSHKA J

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May 9, 2020

An amazing MOOC. Thanks to the instructor.

By AKSHAY K P

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Apr 18, 2020

Well explained concepts with apt examples.